FAQs

Ordering & Shipping

Q: Where do you ship?
A: We currently ship within the U.S. and to select international destinations. Available locations will appear at checkout.

Q: How long will my order take to arrive?
A: Orders are typically processed within 1–3 business days. Shipping times vary by location and selected shipping method.

For presale items, processing takes approximately 2–3 weeks before shipment.

Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive a tracking number via email.

Q: Why hasn’t my tracking updated?
A: Tracking updates may take 24–48 hours to appear after shipment.

Delivery Issues

Q: My package says delivered but I didn’t receive it
A: Once a package is marked as delivered by the carrier, it is considered successfully delivered. We recommend checking with neighbors, your building/mailroom, or the carrier, as packages are often left in secure or alternate locations.

While we may assist in contacting the carrier, Peach Motel is not responsible for lost or stolen packages once marked as delivered.

Orders & Changes

Q: Can I cancel or change my order?
A: Orders cannot be canceled or modified once they have been shipped.

Returns & Exchanges

Q: What’s your return policy?
A: We accept returns on unworn, unwashed items within 14 days of delivery. Items must have all original tags attached. For full details, please visit our Returns Policy page.

Q: How do I start a return?
A: Please email us with your order number and reason for return, and we’ll provide next steps.

Q: Do you offer exchanges?
A: We do not offer direct exchanges. You may return your item and place a new order.

Products

Q: Are your items made to order?
A: Some Peach Motel pieces are made to order to support intentional production. Processing times will always be listed on the product page.

Loyalty Program

Q: How do Peach Points work?
A: You’ll earn 5% back in Peach Points with every purchase (100 points = $5 reward). More details are available on our Loyalty Program page.