Returns & Exchanges

We want you to love your Peach Motel pieces. If something isn’t quite right, we’re here to help.

Return Eligibility

We accept returns for a refund to the original payment method within 14 days of delivery.

To be eligible for a return:
• Items must be unworn, unwashed, and in original condition
• All original tags must be attached
• Return requests must be made within 14 days of delivery

Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different size or color, you may return your item and place a new order.

Final Sale Items

The following items are final sale and not eligible for return:
• Sale items
• Accessories
• Swimwear
• Bodysuits
• Gift cards

Chargebacks & Payment Disputes

If you have any questions or concerns regarding your order, we ask that you contact us at shoppeachmotel@peachmotel.com prior to initiating a chargeback or payment dispute so we can assist in resolving the issue.

All chargebacks are reviewed and formally disputed with supporting documentation, including order confirmation, tracking information, and customer correspondence.

Accounts associated with excessive or fraudulent disputes may be restricted from future purchases.